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Frequently Asked Questions

Kindly read our Frequently asked questions prior to sending your email as we might have the answer here for you:

  • Q: Is EyEnvy closed permanently?

    A: Yes. We have started the process of discontinuing our brand in January 2022. All products from our line up will no longer be available to be purchased once it is sold out.

  • Q: Will you be Re-branding?

    A: No. We do not intend to brand.

  • Q: Where can I find products in my area?

    A: At this present time, to our knowledge the lash conditioner is sold out across Canada. The mascaras, eyeliners and skin care are available but in limited locations.

  • Q: Can you help me find a location?

    A: We can help you find the cosmetics (mascara, eyeliner, facenvy). Please indicate your postal code in the locator tool, click here.

  • Q: Are you selling EyEnvy on Amazon, eBay or Poshmark?

    A: No we are not, and we strongly discourage any purchase on any selling sites as there are counterfeit lash conditioners on the market.

  • Q: Can you help me identify if my EyENvy is Authentic?

    A: Yes. Kindly send a photo of the bottle with the lot code at the bottom of the bottle, and we will do our best to identify the authenticity.

  • Q: Can you suggest another brand that is comparable?

    A: Sorry, we are not endorsing any brands. We suggest to reach out to the salons and spas that you regularly purchase from, for future suggestions.

Customer Service

Please use the form below to contact us with your questions. An EyEnvy® customer service representative will get back to you within 3 business days.


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